Registration FAQs 

Below are several frequently asked questions. Select a category from the list below and find specific questions related to that category. If you have a question that isn't answered below, please contact Register@ConferenceSolutionsInc.com. 

 

Conference Information | Online Registration | Cancellation Policies | Onsite Materials

Conference Information 

 

Where will the conference be located?

All conference events will take place at the Hyatt Regency St. Louis at the Arch, located at 315 Chestnut Street, St. Louis, MO 63102. 

 

I would like to reserve a hotel at the host hotel. How do I do that?

Visit the accommodations page for information on the Hyatt Regency St. Louis at the Arch, US HUPO's host hotel. Plus - make your hotel reservation at the Hyatt prior to registering to save $50 off your conference registration fee! 

 

What is included in the conference registration fee?

Conference registration includes:

  • Name badge and entry to all symposia, parallel sessions, and poster sessions.
  • Electronic PDFs of the abstract book, attendee roster, and certificate of attendance.
  • All scheduled conference meals as outlined in the conference program.​
    • ​Sponsored breakfast and lunch seminars may be offered on Monday, Tuesday, and Wednesday (breakfast only). Those seminar costs are NOT covered by the attendee registration fee, but are paid for by the sponsors and available to registrants on a first-come, first-served basis. 
  • Please note: Short Courses require an additional fee to attend.

 

Can I just attend one day of the conference?

One-day registrations are not available for this conference.

 

I just want to attend the Short Courses – is that possible?

Yes! There is an option to register only for a Short Course on the registration site. 

 

Do you offer group discounts?

There are no group discounts offered for this Conference.

 

I have some dietary restrictions/special needs. How do I inform the conference planners?

You will be able to enter any dietary restrictions or special needs information during the registration process. In most instances, dietary requests will be considered and accommodated during the menu planning process (for example, the Welcome Reception will offer vegan, dairy-free and gluten-free options as part of the general menu).
 
Depending on the need, a member of our team will be in contact to assist you, if necessary. Please note that due to vendor limitations, some requests may be combined (i.e. receiving a meal that is dairy-free, gluten-free, and vegetarian) or not accommodated.

 

Can I bring a guest?

All sessions and meals associated with the conference are for registered attendees only.

 

Online Registration

 

I am having trouble getting started with the online registration.

Please click here to visit the US HUPO registration website. Select the “New Registration” button and follow the subsequent prompts. 

 

Each registrant is identified by their email address; if you have already registered or someone has registered on your behalf using your email address, you will not be able to use that email address again. Please contact the Registration Manager for further assistance: Register@ConferenceSolutionsInc.com.

 

I cannot find my Registration Confirmation email.

A registration confirmation email is sent automatically once you have completed your online registration. It serves as your official invoice and is sent to the email address you used to register (as well as the email in the “additional email address” field, if entered).

 

If you have not received your registration confirmation, please follow these steps:
 
  1. Wait 60 minutes after registering. Occasionally registration confirmations are slightly delayed if the system is particularly busy.
  2. Check your clutter and spam folders.
  3. Email Register@ConferenceSolutionsInc.com and request that your registration confirmation be resent.

 

I have already completed my registration, but I need to modify it. How can I do that?

To modify your registration please email Register@ConferenceSolutionsInc.com.

 

I selected "check" as my payment option, but now I want to pay with a card.

Visit the Modify Registration page and enter your email address and reference number (found in your registration confirmation email). You will be directed to the payment page where you can select “credit card” and enter your payment details.

 

Cancellation Policies

 

I can no longer attend the conference, but my colleague is available. What is the substitution policy?

Payment of a $50 administrative fee enables you to transfer your registration to another person. Substitutions will be transferred at the same rate as the original registration and can be made at any time. The substituting attendee will be responsible for payment of the $50 administrative fee and for any additional items they select. To facilitate a substitution, please email Register@ConferenceSolutionsInc.com to obtain the unique substitution registration link. 

 

I need to cancel my registration. What is the cancellation policy?

We understand that events may occur that prevent you from attending the conference. We are happy to accommodate a refund for your purchase if you are unable to find a substitute. Cancellation requests must be made in writing by emailing Register@ConferenceSolutionsInc.com. Cancellations received by January 16, 2026, will be refunded, less a 20% administrative fee. Unfortunately, no refunds will be given for cancellation requests after January 16, 2026. Refunds of credit card payments will be made to the same card used for the payment.

 

I still want to attend the conference, but need to cancel my optional agenda items. What is the cancellation policy for optional agenda items?

Cancellations of individual conference items received by January 16, 2026, will receive a full refund. We are unable to offer a refund after January 16, 2026. Optional agenda items are non-transferrable and will be refunded to the original registrant if the request is made by January 16, 2026, and will be faciliated by emailing Register@ConferenceSolutionsInc.com.
 

Onsite Materials

 

Can I obtain a Certificate of Attendance?

Yes, a link to create a unique Certificate of Attendance will be included in the Abstract Book and on the website. 

 

Are you offering CME Credits?

CME credits are NOT being offered for this Conference.